Shipping & Delivery Policy:
We deliver products Australia wide using Western Regional Couriers and TNT. Orders are dispatched within 2-4 business days. Shipping times are estimated at between 3-10 business days depending on your location within Australia.
Thistle Hill Wines ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 2 6373 3400 to enquire about a special order.
All transactions are processed in Australia Dollars (AUD)
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) and WET (Wine Equalisation Tax).
We charge a flat rate of AUD $15.00 per Case
We accept payment by Visa and Master Card
Customer Service & Refund Policy:
Thistle Hill Wines is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Protecting your privacy is important to Thistle Hill. We hope the following policy will help you understand how Thistle Hill collects, uses, and safeguards the personal information you provide when utilizing our Website and Shopping Cart.
At Thistle Hill, it is our goal to allow you as much control as possible over your personally identifiable information. In general, you can visit the Thistle Hill Web site without disclosing your identity or revealing any information about yourself. There are instances, however, when we may request personal information from you.
If you choose to provide us with personal information that we request -- to correspond with you, to enter a sweepstakes, to participate in an online survey, or to utilize our online store, for example -- it will be our intent to inform you as to how such information will be used. If you do not wish to have such information used as a basis for further contact with you, or for purposes not directly related to our Web site at the point where we ask for the information, you can notify us via email. Thistle Hill does keep track of the domains from which you visit our Web site. We analyze this data for trends and statistics, which helps us to continually serve you better.
Business Relationships and Links
The Thistle Hill Web site may contain links to other Web sites, such as those of our partners. Thistle Hill is not responsible for the privacy practices or the content of such Web sites. We encourage you to be aware when you leave our Web site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by the Thistle Hill Web site.
Notification of Changes
Last Updated (Thursday, 07 April 2011 16:46)