EMAIL US

POLICY

ABOUT

FIND OUR WINES NEAR YOU

CELLAR DOOR

SHIPPING & DELIVERY POLICY:

We deliver products Australia wide using Western Regional Couriers and TNT. Orders are dispatched within 2-4 business days. Shipping times are estimated at between 3-10 business days depending on your location within Australia.

 

SHIPPING DESTINATIONS:

Thistle Hill Wines ships goods Australia wide, however at this time we do NOT accept international orders through our website, please contact us on +61 2 6373 3400 to enquire about a special order.

 

TRANSACTION CURRENCY:

All transactions are processed in Australia Dollars (AUD)

 

PRICING POLICY:

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) and WET (Wine Equalisation Tax).

We use Australia Post for all shipments; shipping prices are based on package destination.

We accept payment by Visa and Master Card

 

CUSTOMER SERVICE & REFUND POLICY

Thistle Hill Wines is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

 

SECURITY POLICY:

When purchasing from Thistle Hill your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@thistlehill.com.au

 

PRIVACY POLICY

Protecting your privacy is important to Thistle Hill. We hope the following policy will help you understand how Thistle Hill collects, uses, and safeguards the personal information you provide when utilizing our Website and Shopping Cart.

 

Personal Information

At Thistle Hill, it is our goal to allow you as much control as possible over your personally identifiable information. In general, you can visit the Thistle Hill Web site without disclosing your identity or revealing any information about yourself. There are instances, however, when we may request personal information from you.

 

If you choose to provide us with personal information that we request -- to correspond with you, to enter a sweepstakes, to participate in an online survey, or to utilize our online store, for example -- it will be our intent to inform you as to how such information will be used. If you do not wish to have such information used as a basis for further contact with you, or for purposes not directly related to our Web site at the point where we ask for the information, you can notify us via email.  Thistle Hill does keep track of the domains from which you visit our Web site. We analyze this data for trends and statistics, which helps us to continually serve you better.

All information collected on this Web site remains the property of Thistle Hill. Thistle Hill WILL NOT SELL, SHARE, OR RENT THIS INFORMATION TO OTHERS IN WAYS DIFFERENT FROM WHAT IS DISCLOSED IN THIS PRIVACY POLICY.

 

Business Relationships and Links

The Thistle Hill Web site may contain links to other Web sites, such as those of our partners. Thistle Hill is not responsible for the privacy practices or the content of such Web sites. We encourage you to be aware when you leave our Web site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by the Thistle Hill Web site.

 

 

 

Notification of Changes

Thistle Hill reserves the right to change, modify, add or remove portions of our Privacy Policy at any time. If we decide to change our Privacy Policy, we will post the changes on our Homepage at www.thistlehill.com.au so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you via a revision of this notice. We will use information in accordance with the Privacy Policy under which the information was collected.

 

If you have any questions about this Privacy Policy, the practices of this Web site, or your dealings with it, please email info@thistlehill.com.au .

It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years.